What kind of technology do you support?

Everything! Windows, OSX and Linux Computers. Apple, Android, Blackberry and Windows mobile devices. Home automation systems, smart TV’s, printers. If it boots, we can help you fix it. If we can’t, we’ll find someone that can and there is no charge to you.

How will you fix my problem?

It depends on the situation. First thing we’ll try to do is remote control into your defective device if it’s connected to the internet. From there we’ll correct the problem and look to prevent future problems by helping you remove unwanted bloatware, adware, malware or any other junk that may be slowing down your device. Then we’ll install anti-virus and make sure you have a good backup solution. If the the problem can’t be fixed remotely, you can ship it to us, drop it off, or we can come pick it up free of charge anywhere in the greater Nashville area. We’ll get it fixed as quickly as possible, usually by the next day. If you are a business customer, we’ll fix it on site.

Help! My data is gone!

Take a deep breath and don’t worry. We have a 90% data recovery rate including computers that have been covered in wine and dropped off the roof of a moving car. Most of the time your data is completely intact and something else has gone wrong. Call us and we’ll arrange to get your machine and attempt to recover the data. There are no additional charges for data recovery.

My computer is so slow, How do I make it go faster?

Depending on how old your computer is, it might just be unnecessary software that’s slowing you down. We can remote control your machine, remove all the bloatware and unnecessary toolbars, do some optimization and you might be completely happy. If you do need a hardware upgrade we can do that too! There are no extra fees, and unlike your car mechanic, we don’t upcharge for parts. We’ll always get you the best price possible.

What is included?

Just about any software problem you can possibly have. Most problems are just configuration or software. Sometimes it’s that “free” game that your kids installed that came loaded with malware or a virus. Others it’s that things are out of date or mis-configured. If you have a hardware problem, we’ll need to lay our hands on the misbehaving device. In this case, ship it, drop it off or we’ll come get it anywhere in the Nashville area.

What kind of a commitment am I making?

There is absolutely zero commitment. You can cancel at any time, even after your first service call. That means you can get all your IT problems fixed and cancel if you want. We hope to keep you as a lifelong customer, but we don’t like long term contracts either!

How do I cancel my account?

You can either cancel right online or call us and we’ll terminate your account for you. Sorry to see you go but we hope that you’ll remember our excellent service if you ever need us again in the future.

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