Custom software and integrations
Custom software development and integrations for local businesses
When off-the-shelf tools do not fit, Keylink builds the software and connections your business needs, then keeps them running.
Front Office · Software
Software built around the way your business works
Custom software development means building a tool around the way your business works, instead of changing your business to fit a tool. Keylink Innovative Technology builds custom software and integrations for businesses in Nashville and across Middle Tennessee, and we run what we build.
Most businesses use several systems that do not talk to each other. Staff copy the same customer details from a web form into a spreadsheet, then into the accounting system, then into an email. Every copy is another chance for a mistake.
We build the missing pieces: a booking or intake process, a client database, or a connection that moves information from one system to another. Because the same team supports your computers, phones and website, the software fits with the rest of your technology.
Custom development is billed separately from the managed IT support plan. Each project is quoted on its own.
Who it is for
Businesses held back by their tools
Custom work makes sense when the same frustration comes up every week.
Typing the same thing twice
Staff re-enter orders, bookings or client details in more than one system.
A spreadsheet that became the system
A shared file now runs part of the business, and only one person understands it.
Software missing one piece
Your main software does most of the job, but one step still happens on paper or by email.
One team to answer for it
You want the people who build the software to be the people who support it.
Problem and result
Less copying, fewer mistakes, clearer records
The right software removes steps instead of adding them. Our Biz KIT package is one example: it brings phone, website, booking, client records and marketing together in one plan.
Requests arrive in too many places
Bookings, intake and inquiries collected in one place your team can work from.
Client history is scattered
Clients, jobs, preferences and history kept together in one client database.
Systems that do not connect
Integrations that pass information from your website forms to the systems that need it.
No one to call when it breaks
The team that built it supports it, alongside the rest of your technology.
Scope
What is included, and what is quoted separately
Included in a software project
- A review of the process the software needs to support
- A plan of what will be built and how it connects to your other systems
- Building and testing the software
- Connections to systems you already use, such as your website, email or accounting
- Showing your team how to use it
Quoted separately
- The development project itself, which is billed separately from the managed support plan
- Hosting for the software, which is also billed separately from the support plan
- Subscriptions or licenses for third-party systems the software connects to
- New features and changes after the first version is delivered
How we price it
We quote after reviewing what the software needs to do, how many people will use it, which systems it must connect to and where it will be hosted.
FAQ
Questions about custom software development
Is custom development part of managed IT support?
No. Custom development is billed separately from the managed support plan. We quote each project on its own.
Do you always build from scratch?
No. Sometimes the right answer is to set up software you already pay for, or to connect two systems you already use. Tell us what you are running and we will recommend what makes sense, and what does not.
Can you connect our website to our other systems?
Connecting forms, bookings and client records is the kind of work we do. Tell us which systems are involved and we will review what is possible. Websites with complex third-party software are reviewed case by case. See Website Solutions.
Who supports the software after launch?
We do. We build the technology we run for you, so the team that built it is the team you call.
Get started
Request a free business review
Tell us a little about your business and what you need. We’ll reach out to talk it through and suggest next steps.
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- Office hoursMon–Fri: 8am – 5pm