Client Support
Keylink IT Client Support
Call, email or chat with our team, start a remote support session, or find answers in our Knowledge Base.
Contact support
How to reach our support team
Existing Keylink IT clients can reach us any of these ways. Call during office hours for the fastest help.
Support hours
- Monday – Friday
- 8:00 am – 5:00 pm
- Saturday – Sunday
- Closed
Central Time. Outside office hours, email or chat us and we’ll pick it up first thing the next business day.
Call us
The fastest way to get help. Call (615) 475-0145 and talk to a technician.
Email support
Send the details, screenshots and any error messages to support@keylinkit.com.
Live chat
Have a quick question? Start a live chat with our team.
Remote support
Let a technician connect to your computer
If a technician asks to connect to your computer, they’ll tell you which of these tools to use. Only start a remote session while you’re on the phone with a Keylink IT technician.
LogMeIn
Download and run the LogMeIn installer to allow ongoing remote support on this computer.
Zoho Assist
Join a one-time support session using the session code your technician gives you.
Windows Quick Assist
Built into Windows. Press Ctrl + Windows + Q (or search the Start menu for “Quick Assist”), then enter the code your technician reads to you.
Stay safe: never share a remote-access code with anyone who contacts you unexpectedly. Only give codes to a Keylink IT technician you’re already on the phone with. If in doubt, hang up and call us at (615) 475-0145.
Self-help
Knowledge Base
Step-by-step guides for the phones, apps and systems we support — 3CX, Microsoft 365, Outlook, security cameras and more.
Client request forms
Use these forms to send us requests with all the details we need.
Let’s talk about your technology
Book a call with our team. Tell us what’s working, what isn’t, and where you want to go — we’ll give you straight answers and a clear next step.