IT Packages
Flexible service tiers designed to match your needs, your team, and your growth.
IT Support
Support Packages Built for Your Business
At Keylink IT, we offer three levels of support designed to meet the unique demands of your business. Whether you need flexible, on-demand help or fully managed 24/7 service, our Bronze, Silver, and Gold packages offer dependable support, robust security, and clear service expectations—so you can stay focused on running your business.
Bronze IT Support Package
Flexible, on-demand support when you need it most.
Pay-As-You-Go Support
Only pay for the time you use. Ideal for businesses that need occasional help without a monthly commitment.
Scheduled Assistance
All support is scheduled in advance, ensuring availability and a clear plan to resolve your issue.
Standard Business Hours
Support is available Monday–Friday, 8 AM to 5 PM CST. After-hours assistance is not included with this package.
Remote & Onsite Support
Whether you’re working in-office or remotely, our technicians can assist through secure remote access or onsite visits as needed (billed hourly).
Simple Billing Structure
Billed at a flat hourly rate in 15-minute increments, so you’re only paying for the time used.
Silver IT Support Package
Reliable device protection and responsive support—without the full cost of a managed plan.
Ongoing Device Support
Get help when you need it, with discounted hourly support for troubleshooting, maintenance, and tech issues.
Antivirus & Security Tools
We install and manage antivirus software and monitor for potential threats to keep your systems protected.
Remote Access Support
Secure remote access allows us to troubleshoot quickly—and allows your team to access their computers from anywhere.
System Updates & Patching
We handle Windows updates and critical patches to help reduce downtime and keep your systems running smoothly.
After-Hours Support Available
Need help outside standard business hours? Support is available at time-and-a-half when you need it most.
Flexible Device-Based Pricing
Billed per device, this package is perfect for growing businesses that want protection without overcommitting.
Gold IT Support Package
All-inclusive IT support with proactive service, full coverage, and peace of mind.
Unlimited 24/7 Support
Get help anytime—onsite or remote—without worrying about hourly charges or surprise bills.
New Computer Setup
We handle provisioning, configuration, and installation of new devices to get your team up and running fast.
Microsoft 365 Management
From account setup to ongoing administration, we manage your M365 environment to keep everything connected and secure.
Advanced Security & Monitoring
Includes Bitdefender antivirus, security monitoring, and rapid incident response to reduce risk and downtime.
Cybersecurity Training
We provide user-friendly training sessions to help your team identify threats and practice safe habits.
System Updates & Maintenance
Full patching, updates, and health checks across all devices to keep your infrastructure current and reliable.
Priority Service
Gold clients receive top priority for all support requests, ensuring faster response and resolution times.
| Feature / Service | Bronze | Silver | Gold |
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| Antivirus Management | |
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| Microsoft 365 Setup | |
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| Cybersecurity Training | |
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| 24/7 Support | |
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We also offer a range of add-on services that can be included with any support package:
Business Phone Systems (VoIP)
Email Security & Spam Filtering
Device Backups & Data Recovery
Advanced Network Management
Camera System Setup & Monitoring
Network Cabling & Office Wiring
Onsite Equipment Installation
Server & Infrastructure Setup
Not sure which package is right for your business?
Reach out and tell us a little about your team and your tech needs—we’ll help match you with the best option.
Non-Profits
We offer Non-Profit Companies discounts!
Partner with us to amplify your impact – our platform empowers non-profit organizations to reach a wider audience and achieve their mission more effectively.
Contact Us
Office
535 Shute Lane
Hendersonville, TN 37075
Hours
M-F: 8am - 5pm
S-S: Closed