Call us
Talk to a technician who knows your setup. Best for anything urgent or that stops work.
(615) 475-0145 Call nowClient Support
How can we help today?
Reach a real technician on our local team. Call, chat or email, start a remote session, or send us a request.
We’re open. Call now and talk to a technician.
We’re closed right now. Email or chat and we’ll pick it up first thing the next business day.
Support hours: Monday to Friday, 8 am to 5 pm Central.
Support hours
- Monday – Friday
- 8:00 am – 5:00 pm
- Saturday – Sunday
- Closed
Central Time. Outside office hours, email or chat us and we’ll pick it up first thing the next business day.
Get help now
Pick the fastest way for you
Live chat
Type to our team without leaving this page. Good for quick questions and simple requests.
Right here, in your browser
Start a chatEmail support
Send screenshots and error messages. We open a ticket and reply from our team.
support@keylinkit.com Write an emailGet help faster: tell us these four things
- Who you areYour name, company and the best number to reach you.
- Which deviceThe computer, phone or system that has the problem.
- What happenedWhat you were doing and when it started.
- Any error messageThe exact wording, or a screenshot.
Remote support
Let a technician connect to your computer
- 1Call us firstStay on the phone with a Keylink technician at (615) 475-0145.
- 2Open the tool they nameYour technician tells you which of the three below to use.
- 3Enter their codeThey read you a code, you approve the connection, and they get to work.
Zoho AssistOne-time session with the code your technician gives you.
Join a session
Windows Quick AssistBuilt into Windows. Press Ctrl + Win + Q or search Start for “Quick Assist”.
No download needed
LogMeInInstalls ongoing remote support on this computer.
Download
Stay safe: never share a remote-access code with anyone who contacts you unexpectedly. Only give codes to a Keylink technician you’re already on the phone with. If in doubt, hang up and call us at (615) 475-0145.
Client requests
Send a request with everything we need
These short forms ask the right questions up front, so we can act without back-and-forth.
- New employee setupEquipment, email and accounts ready for day one.
- Hardware requestNew computers, phones or devices for your team.
- Add a new assetAdd a device to your managed inventory.
- Move phone numbersPort your existing numbers to Keylink.
- Phone system setupDetails we need to build your 3CX system.
- New client onboardingYour users, devices and systems, so we can start fast.
- End a service or userRemove a user or cancel a service.
Self-help
Find the answer yourself
Step-by-step guides for the phones, apps and systems we support.
What your support plan covers
Your managed support plan covers day-to-day support of the technology we manage for you. Network cabling and wiring, custom software development, security cameras and website hosting are billed separately, even though the same team does the work. See Managed IT Services for details, or all of our services.